Author Topic: Brakes delivery lorry breaks my bike!!  (Read 4351 times)

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Offline denislordm

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Re: Brakes delivery lorry breaks my bike!!
Reply #30 on: December 08, 2019, 12:13:42 PM
 Irishrover can I just ask ? Was there No option for you to take to a Main Honda dealer to have assessment and repairs carried out?
I ask because the last time I had an insurance claim with my car the insurance wanted to deal with it in similar way to yours - However I asked that my vehicle be sorted at the main dealer I got it from, insurance were not as keen and tried to put obstacles in way but I insisted - got the job done Correctly and no issues afterwards.
Am just thinking out loud here is all.
Glad you got sorted to your satisfaction in end anyhow.

Offline hilldweller

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Re: Brakes delivery lorry breaks my bike!!
Reply #31 on: December 08, 2019, 04:29:55 PM
*Originally Posted by Irishrover [+]
, I contacted my insurance company Bennetts who then forwarded me to 4th Dimension who seemed to take over everything.

Yes - to the benefit of Bennett's !! They must get paid well for them to truck a bike from Scotland to southern England for a repair.

When I got knocked off, Carole Nash did a good job in handling picking up the bike and taking it to their own workshop locally but then screwed me by putting the claim in the hands of their solicitors whom I rate less than useless. I don't think a qualified solicitor ever saw the claim. I got there in the end but only after free advice from a biker/solicitor who told ME how to handle it. My bike got written off just because of the price of spares.
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Offline Irishrover

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Re: Brakes delivery lorry breaks my bike!!
Reply #32 on: December 08, 2019, 07:18:29 PM
*Originally Posted by denislordm [+]
Irishrover can I just ask ? Was there No option for you to take to a Main Honda dealer to have assessment and repairs carried out?
I ask because the last time I had an insurance claim with my car the insurance wanted to deal with it in similar way to yours - However I asked that my vehicle be sorted at the main dealer I got it from, insurance were not as keen and tried to put obstacles in way but I insisted - got the job done Correctly and no issues afterwards.
Am just thinking out loud here is all.
Glad you got sorted to your satisfaction in end anyhow.

There was no option to go to a main dealership and to be honest I don't have any faith in their workmanship. I would much rather it be shipped off to a specialised bike repair facility.
4th Dimension is a professional outfit. I had to make a compromise to get my bike repaired. In all honesty the right front tank cowl shouldn't really have been on the damaged list as it already had a crack at the allen bolt which was caused by a drop I had a long time ago.
The rear rack was a freebie for work done assisting a guy who used to make them, so a bit of black gloss can fix that.
 

*Originally Posted by hilldweller [+]
Yes - to the benefit of Bennett's !! They must get paid well for them to truck a bike from Scotland to southern England for a repair.

When I got knocked off, Carole Nash did a good job in handling picking up the bike and taking it to their own workshop locally but then screwed me by putting the claim in the hands of their solicitors whom I rate less than useless. I don't think a qualified solicitor ever saw the claim. I got there in the end but only after free advice from a biker/solicitor who told ME how to handle it. My bike got written off just because of the price of spares.

4th Dimension are Bennetts sole repairer. According to the van driver he travels up to Scotland at least once a week to collect bikes, they have about 20 vans throughout the U.K.
He was heading to Aberdeen after picking my bike up.
The cost of transportation will be added to the claim cost no doubt.
Here's a video of what they do when they receive a damaged bike.

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Offline hilldweller

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Re: Brakes delivery lorry breaks my bike!!
Reply #33 on: December 08, 2019, 11:32:20 PM
*Originally Posted by Irishrover [+]
Here's a video of what they do when they receive a damaged bike.

The video does not quite match how your bike was returned.
Brian.

Offline Irishrover

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Re: Brakes delivery lorry breaks my bike!!
Reply #34 on: December 08, 2019, 11:43:05 PM
*Originally Posted by hilldweller [+]
The video does not quite match how your bike was returned.

Correct, they were good overall, but not perfect. I suppose that's the downside having it repaired so far away, I didn't want to say to the driver "take it back". Although I did give feedback to the claims manager.
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Offline hilldweller

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Re: Brakes delivery lorry breaks my bike!!
Reply #35 on: December 09, 2019, 10:34:20 AM
*Originally Posted by Irishrover [+]
Correct, they were good overall, but not perfect.

After a bit more thought, apart from the cost of transport, that video does make a lot of sense. The normal Honda main dealer would be hugely expensive by comparison, all they could do is fit new parts or send parts away for repair.
Brian.

Offline Flashp

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Re: Brakes delivery lorry breaks my bike!!
Reply #36 on: December 10, 2019, 05:47:13 PM
Even though this was non-fault claim because you notified your insurers you'll have to advise any companies you approach in the future that you have been in involved in a non-fault claim every time you get a quote for about 4 years or so. Even though it clearly wasn't your fault it can/will attract a loading on your policy.

I think I would have accepted their offer of a private settlement, which you can legally do although insurers will naturally advise against it. Then made an agreement in writing with Brakes stipulating that the bike goes to a main dealer or a reputable repairer of YOUR choice.

The financial impact to their commercial insurance was probably greater than the repair bill.
Last Edit: December 10, 2019, 05:48:01 PM by Flashp

Offline choyashi

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Re: Brakes delivery lorry breaks my bike!!
Reply #37 on: December 12, 2019, 09:27:52 PM
At least the driver didn't run off.
Every time my motorcycle gets knocked over the perps leave the scene!

                                            :232:
Last Edit: December 12, 2019, 09:28:34 PM by choyashi